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Stock Options. Business Controller Sr. Customer Care Assistant Reviews at Conduent 1. There are two benefits to working as a customer care assistant at this company, and that's that it pays pretty well, and the other people in your position are pretty great to talk to. Unfortunately, that doesn't nearly make up for the awful reality of the job. Have you ever wanted to spend all day reiterating lines of corporate propaganda to justifiably angry and upset customers who just want devices that consistently work?
What about dealing with verbal harassment from upset customers who refuse to listen to reason or follow basic instructions that will actually help with their problem? How about explaining and re-explaining the same thing to customers over and over again because they simply don't understand how their devices work, or because there is a significant language barrier between you and them, but no support in their language they can actually reach out to for help?
Now take all those things, imagine doing them all constantly throughout the day, and having to take three chats with separate customers at once, all of whom you're required to respond to within two minutes with the best and most correct instructions for their issue, and whose personal opinion of you and the company determines how much you get paid, and whether or not you keep your job.
It doesn't help that despite management's insistence of upward mobility, or having your best interests in mind, that you're ultimately going to be stuck in this chat position, entirely at the whims of the company Fearful culture, with management that needs to be cleared out. Overbearing customers for tech support, the best part was actually getting a nice customer.
The training was pretty thorough for the entry class, but for promotions after that they are a bit short. Keep in mind this work place has very little work life balance, you're stuck there hrs a day depending on your shift. The culture is very fake, they act all fake happy. It feels forced. I know they're really trying, but the pay just simply isn't enough.
Pros Advancement, decent training. Cons Little to no work life balance, mandatory overtime, had business critical days this year which you will receive a written warning if you miss What i learned was they were hiring people they knew they weren't keeping. The hardest part of the job is holding your cool when they just confiscated everything you own after you were directed to leave your belongings at your station.
As they take you out of the security area to tell you your job is no longer available. And believing them when they tell you its because its nobodies business. I guess it makes you afraid to take your coat off because your car keys are in it and their asking you if you need a ride home.
But in the end the environment is pleasant and the work is never boring or frustrating though you may not always know the answers. Pros never boring. Cons breaks are inconsistant and sometimes missing. Very difficult memorizing scripts like a robot and constantly being threatened with being fired if you say anything other than the script. Example: You have to say "Thank you for calling New work rules don't allow anything on desk unless in a clear jar and not even a photograph unless it is in a frame.
The new clock in system called Kronos takes away a minimun of 4 min from your 30 min lunch schedule and you can be penalized for being off my a minute or two. Supervisors and co-workers are great Pros NONE. A day at Conduent could be very busy on a Monday and Tuesday, but worth it.
There was so much to do to keep you busy. We would complete Medicaid and Famis applications, check the status of the applications and complete renewals. It was a great experience the job was very laid back and chill. The environment was fun and relaxing. The hardest part of the job was taking Spanish calls with an interpreter, but every call was worth the challenge I loved it.
I enjoyed helping people get through with completing their applications for Medicaid or FAMIS due to some finding the applications hard to complete on their on. It was a low tier call center environment filled with confusion and drama that was almost too much to handle on a daily basis. The job itself also consisted of misinformation and deliberately lying to customers on countless occasions due to poor management and a lazy work environment. The pay was adequate but not efficient enough for the work being done as well as the mental and physically draining nature of taking frequent angry calls.
Pros comfortable office, overtime opportunities. Cons stressful calls, poor management. The client would frequently change things and it wasn't always well communicated to us so wrong information would be given to customers or wrong procedures followed. Always felt like you were expendable. However, the working at home part was great, made dealing with the difficult customers somewhat easier. Pros Overtime frequently available if you wanted, Mandatory was as little as 30 min.
My job as a Customer Care Assistant is stressful at best. Management is lacking and can use better training. There is so much inconsistencies and favoritism There is so much petty rules that makes the job even harder and stress inducing.
The management team seems to be overworked themselves and get annoyed with you when you have questions or issues. Worst place, horrible ill mannered management, treat subordinates like servants, no respect at all no growth whether it's financial or knowledge Answered 19 Sept I leave the conduent because reason is whatever like health issues.
Answered 12 Dec What is interview process like at Conduent? There are three rounds 1st one is typing test, 2nd test is written test, 3rd test is hr round Answered 28 Dec Typing test self intoduction Answered 12 Dec Working time.
Full night and over time Answered 12 Dec Is there attendance policy strict. Ok leaves are strict Answered 12 Dec Leaves are very strict Answered 17 Nov Will conduent provide laptops so that v can work from home. Yes they do provide Answered 7 Dec Yes will give laptop but not for everyone. No work from home. Answered 23 Sept Software Engineer 1 salary reported.
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Web Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune companies and over governments – creating exceptional outcomes. Conduent Customer Care Assistant jobs. Search job openings, see if they fit - company salaries, reviews, and more posted by Conduent employees. Web67 reviews from Conduent employees about working as a Customer Care Assistant at Conduent. Learn about Conduent culture, salaries, benefits, work-life balance, management, job security, and more.