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While we strive to provide a wide range offers, Bankrate does not include information about every financial or credit product or service. Conduent Education Services, formerly known as ACS Education Services, was a company that serviced private, campus-based and federal student loans. It closed on Sept. Conduent was a student loan servicer, a company acting as a middleman between the original lender and the borrower.

Conduent sent student loan bills to borrowers, collected payments, helped borrowers enroll in payment plans and hardship programs, reported information to the credit bureaus and handled customer service. But the company has gone through several changes through the years.

Both ACS and Conduent have been the target of several lawsuits, complaints and fines over the years. The state cited steering borrowers toward expensive loan options, misreported information to the credit bureaus and misapplied payments among its reported grievances.

If Conduent Education Services previously managed your student loans, the company transferred them to a new loan servicer. What does all of this mean for the borrowers with whom Conduent previously worked? Borrowers should proceed in one of two ways depending on their type of loans. It must make restitution to any affected borrowers.

Contact your new student loan servicer and discuss the matter with them if you believe this applies to you but your loans were not adjusted. You might also want to check on your loan balance, review your previous payments, and request a free copy of your credit report to ensure that it is accurate. Federal Student Aid. Consumer Financial Protection Bureau. In This Article View All. In This Article. Definition and Examples of Conduent Ownership. How the Termination of Conduent Loans Worked.

The CFPB ordered the company to correct unfair loan servicing practices by adjusting principal balances and repaying affected borrowers. Contact your lending institution or look up your loan information on the Federal Student Aid website if you had your student loans serviced through Conduent.

This will tell you where your loans have been transferred. Note Xerox shed several business interests in and created the publicly traded company Conduent Incorporated. Was this page helpful? Thanks for your feedback! Tell us why! The Balance uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles.

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Kingston Parish. Customer Experience Associate II. Customer Experience Associate IV. Customer Service Representative. Borrowers should proceed in one of two ways depending on their type of loans. It must make restitution to any affected borrowers. Contact your new student loan servicer and discuss the matter with them if you believe this applies to you but your loans were not adjusted.

You might also want to check on your loan balance, review your previous payments, and request a free copy of your credit report to ensure that it is accurate. Federal Student Aid. Consumer Financial Protection Bureau. In This Article View All. In This Article. Definition and Examples of Conduent Ownership.

How the Termination of Conduent Loans Worked. The CFPB ordered the company to correct unfair loan servicing practices by adjusting principal balances and repaying affected borrowers. Contact your lending institution or look up your loan information on the Federal Student Aid website if you had your student loans serviced through Conduent.

This will tell you where your loans have been transferred. Note Xerox shed several business interests in and created the publicly traded company Conduent Incorporated. Was this page helpful? Thanks for your feedback! Tell us why! The Balance uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.