Conduent wfm office setup

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I asked him about other training dates and Pros nothing. Cons nothing. Their equipment and software like their core systems, screen sharing is always messing up, and when the software gose out they blame you if you don't manage to get back in the system fast enough then they won't pay you.

They will want you to log out because they can only pay you for the time your in core. They expect you to troubleshoot on your own, flushing the DNS, clear the cache and the safari cache and if that doesn't work they will give you the okay to call IT and still when you call them they take forever to answer you and when you do get lucky to get them on the phone they will get the core system working for a while or a day or 2 until you have problems again.

Their systems are horrible and they say you have flexible hours and a balance work life but how is that true, when they have most of your holidays prohibited and the ones that are not they will allow you to take. At the beginning of hire they tell you that you have PTO time if you choose to take it but they lie about it.

What they do is change your schedule with out you knowing any of it and expect you to work the hours and drop your plans you have to fit their needs Before they let me go they had me locked in to a schedule for 2 weeks straight and I was beyond pessd off, because they didn't let me know anything about it until I checked my schedule in Nice. So I had to work those hours that I didn't want to do, and another thing they want you to read a text book almost in order to find the answer to Pros Hour lunch.

Cons Short breaks, management not enough help, stressful. As long as you do what is asked, it is a great full time, set schedule job. I have worked at Conduent for over 2 years now, back when it was still Xerox. During the transition, a lot of things have changed, but a lot have stayed the same as well. Is it a good job? Is it a well-paying job? Do you feel unique and a part of the team here?

I believe all of those answers are yes. You have a hour work week if you work full-time, and there are options to work 8 hours 5 days a week, and occasionally have the opportunity to work 10 hours 4 days a week depending on what your position is. The pay is good for a desk job, and with each new promotion the pay goes up a little bit, which does add up after a while.

It would be nice if the pay was higher, but because Conduent is contracted and it is not the actual company, it makes sense and I don't fault them for it.

You take phone calls for your shift, assisting customers with any issues that they have and provide resolutions or transfer them to someone that can help. In a typical work week, most calls go well, and a few times the call can be hard to continue, whether it be a difficult issue they are having or the customer is upset.

For the most part the workflow is manageable and can be slightly overwhelming at times, but after working there for a while you get the hang of it. The job is heavily customer-service oriented and you will use your communication skills a Pros Occasional free food, 1 hour lunches, two 15 minute breaks a day.

Cons Less pay than what would be expected, but understandable for a contracted company. I was a former employee of this company and the company started an "initiative " what they were doing was if you got a bad review from a customer you were sent home without pay and written up for it.

They eventually got rid of sending people home without pay but I happened several times to employees I knew. Customers sometimes left bad reviews and they didn't always explain why so their was no explanation as to why they got a bad review. Working under these conditions is horrible the desks were falling apart the computers were slow and there is a constant bed bug situation here as well as the main general manager is a horrible woman.

We aren't allowed to bring stuff like water bottles or food into the building it must be placed in the lockers and if we brought a coat we must wear the coat when at our desk or put it in the locker. The company also did not provide locks so either you had to go out and buy a lock or leave your stuff in an unsafe locker and there was no guard to look after the lockers so anyone could steal anything.

There was also a major issue of people stealing other peoples food. I had my food stolen 3 different times. And nothing was done to fix it for myself or others.

Also we did have a break room. Your not supposed to bring your phones to your desks for customer privacy reasons which seemed total justified but they started making it so no one could bring their phones into the break room which was no where near a computer or customer information so why would Pros Nothing.

Cons Everything. I wanted to stay with them long term. I had worked for them from January all the way to September. I literally believed around July that I was going to be here for closer to years to help get through college. Rude costumers I can handle, and I love the satisfaction I got from calming down an irate customer and became almost best friends at times with people over the phone. My OM at first was a pretty cool guy, but I'll get to him shortly.

Both my supervisors were strict, and my first one was demoted because of our team's stats and attendance.

At first I felt bad for him, but literally with what he kept pushing and what the 2nd supervisor kept pushing eventually caused me to leave Before I was selected to do graveyards which had the pay differential I was looking for, I had killer stats, I met their requirements and tied for 1st in my training team.

Well because my stats showed a little fluctuation mind you it was never poor satisfaction and was either almost at their goal or at their goal , these supervisors kept pushing for scripts for me to read to keep it above passing.. After the demotion of my first supervisor and in came the second, it still suffered.

Eventually a quality trainer asked me during my last month of express you could only be there for 2 months tops why my stats haven't improved and finally let me on a li Cons Management, Stat requirements, Supervisor peer pressure for scripting.

The hiring process was complicated and lengthy, leading me to believe and hope I was setting up for a job that might work out well and last some time. This turned out not to be the case. Training classes are either very early, or very late, which does make a more difficult start to the experience.

I will say the training staff is great and the training experience was good, other than the schedule. The very best part of the job is the people you'll meet and work with there. Unfortunately, it is after training that you are thrown into the full reality of the job. A typical day involves mostly stressful calls, with mostly unhappy, rude and impatient customers. In my brief experience this applies to both customer care and tech support.

Tech support is usually more stressful and unpleasant because customers have already been on the phone for some time and are usually extremely impatient. No matter how much all the provided information and resources provided to us was emphasized during training, I found that way too often it did not provide the answer or technical resolution i needed for the customer. It was a regular occurance to have technical issues which kept me from accessing a particular article or information that I had to hope just might answer the customers question or issue.

Too often the step by step information provided that we were supposed to use for technical fixes did not solve the customer's problem. Immediately after training, I had to work too many ho Pros Training staff, supportive people and friendly coworkers. Cons customers, short breaktime, stats, stressful and negative work environment, not enough supervisory or coaching support after training.

It's a call center. If you choose to work at Conduent you will be providing technical support to a client that makes phones,mp3 players, tablets and computers both laptop and desktop. When you first start out you'll be learning to troubleshoot software issues with the phones, mp3 players and tablets.

If you do well you will be given the opportunity to move on to working with the computers. It's a pleasant walk and can be made shorter by figuring out shortcuts. There is a ton of room for advancement. I was only there 7 months, but was "promoted" multiple times. And by that I mean I was given the role of mentor for the new hires on the floor, trained to assist the new employees with their first calls and moved on to work on the computers.

From there you can be promoted to a tier 2 employee and fill more of a supervisor role if a call if too difficult or the customer just isn't getting what they need from you, they are who you escalate to. And with each new skill, from phones to computers to tier 2 you will get pay raises. Everyone on the management team is supportive and willing to help in both a professional and personal manner. I was experiencing some trouble at home and brought the issue to my direct supervisor and the floor manager, just so they were aware of any issues this might have with my employment.

Advisor Istanbul Mar 29, Working from home Answered Jul 2, The mandatory overtime was a nuisance beyond belief, especially for everyone who was a parent. We didn't get the typical "submit your availability" option; Conduent took the lazy option and forced us into shift bids, treating us horribly if we had the misfortune of not being able to work the shift they gave us arbitrarily, threatening us with termination. Moving on, I had 8 supervisors in my 15 months on the second assignment; the lack of stability was jarring and needlessly aggravating.

All in all, I would only recommend working for Conduent if you were in a pinch and desperately needed employment. I would suggest that should you take a job with them, that you spend that time looking for other employment. Pros work from home options, decent pay. Cons shift bids, chronic understaffing, forced cross-training. Fast paced, areas for advancement, friendly staff, awesome benefits, lots of raises. My time at Conduent was a was a great one.

Its a very fast paced work environment where you need to meet set goals and try and better yourself with the tools provided. Area's of advancement are there, but you have to work for it. It will not be given, but earned. I was supported by the various team leaders I was linked with and met some very cool people. Everyone to my knowledge was treated with respect and I was not subjected to any workplace harassment or bullying in any way.

Very good company morale. There does seem to be confusion on what we can and cannot do to help customers, and I've found not even higher management can give you direct answer regarding it half the time. With that being said, my comment regards a specific area of work where I was placed within the company.

They give you pretty much anything you can think of, and things you wouldn't think of too. It's a complete bundle.

For some reason, I found myself getting raises every other month or so. I want to say these raises where given for no reason, though there may have been positive forces at work behind the scenes I did not know about. Technical Support Specialist Remote Jul 21, The requirements for the starting position include reliable internet.

After Conduent made the brick and mortar employees WFH, i started pinging high in the 70s. ISP says anything less than a hundred is fine, and the my internet was reliable. Switched to static IP on a business account, none of which was compensated, of course. Everything was fine for approx 2 mths, then another influx of hiring employees WFH and all of a sudden I'm pinging high again. I could work, just get a lot of errors cuz of it. Which wasn't new since i was on the pilot program and was refused when i requested to be taken off if it.

Was told since the supervisor s weren't getting the same errors then its my internet and my issue. Then was told not to work if i received one error. Getting promoted is a joke. You could have your stats in line, everything looking beautiful and still not get pushed for a dept promotion, with no reasoning. Pros Pay, OT offered usually.

Technical Support Specialist Remote May 26, Good at the beginning. Takes several pay periods to receive. This is a good job if you are a fast learner and can cram information in and be ready to jump onto calls with little exposure to the nature of the calls. If you have a sick parent or child and need to take off unexpectedly, then you could be penalized.

The company prefers for all time to be asked for in advance including emergencies. The calls come back to back with a 7 second delay between each. Promotions are available, but it is usually when you have not had enough experience in the current role.

Sometimes management is not available for you when needed and the support chats do not respond when you are in need of assistance so you have to escalate the call. The escalation team tends to have the help skills that is stressed during training as if they forget where they started.

This company tends to turn people into not so nice people anymore and you find yourself only clocking in for a paycheck but resenting being there every single second. Pros Work from home during pandemic. Cons Not enough pay. Training is independent work. Expectations are high, but management works with our best interests to improve training, provide each team member with grace and encouragement, and meet situational needs.

I learned better analytical and technological skills, approaches to problem solving that apply to real life, and built confidence. Our culture emphasizes exceeding expectations and servant-leadership, positive attitudes. The hardest part of the job is working with people on their difficult days, but this is also is the most enjoyable part of the job - have you ever turned someone's frown upside down?

Pay and responsibilities vary with position of course. As an entry-level technical support advisor, it has regular hours and may exceed minimum wage. Advancement is very at your current branch, however some employees have wished for better raises along this path. It is possible to work from home. More corporate positions also exist. Ideal for anyone seeking full-time work without college degree or experience perquisites. This is job not a career this is not where you want to have a career the management is extremely corrupt and there are alot of clicks..

Overall find a better job. Cons Poor management, lousy Calls, no incentives, only recognize the bad, not the good. Technical Support Specialist Remote Nov 12, Where do I start.

I applied on indeed got a phone call about a week or 2 after applying. Which was nice. And I accepted the offer on the phone and I had an interview on the phone as well very relaxed and chill. And I passed the interview and I got the actually job. I had to have my office space looked at by another hiring manager.

And I passed that part. The next part was getting my equipment and starting training. To start training. Took about 3 weeks. Because each time. It was getting pushed back. Which irritated me.

And they made all these excuses. But it is really because they are really disorganized. Not really a good company to work for. Or if you have to all out at all they fire you after the first attempt. And while your working you have a really strict schedule. They basically tell you when your bathroom break is. Pros Getting an hour lunch break. Working from home. Cons Being told when to use the bathroom. Super long hiring process. Working from home Answered Jul 2, How often do you get a raise at Conduent?

When you get a promotion Answered Jan 14, What is the promotion process like at Conduent? Apply after 6 months and be considered Answered Jan 16, Once your hired and get a promotion you get a raise Answered Jan 14, What is a typical day like for you at Conduent?

Very busy Answered Oct 20, Providing patients and providers with information about benefits, claims, insurance.

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Adventist university of health sciencesprogram reference letter	Then we go onto the call room floor. Providing patients and providers with information about benefits, claims, insurance. Mandatory overtime and mandatory involuntary unpaid time off are both prevalent depending on "business needs". The place isn't very clean, hard to breathe with the smell, dust and germs in the air. Cons Everything else.
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